Contact information
Contact Information
We’re here to help! If you have a question about an order, product, custom design or anything else relating to Chickadee 3D Design, please feel free to get in touch.
Business Information
Business Name: Chickadee 3D Design
Location: Canterbury, New Zealand
Website: www.chickadee3ddesign.co.nz
Email: info@chickadee3ddesign.co.nz
Chickadee 3D Design is a New Zealand-based small business specialising in 3D printed products, with our products printed locally in Aotearoa New Zealand.
Customer Enquiries
For questions regarding:
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Existing orders
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Product information
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Custom or personalised orders
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Cookie cutters and stamps
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Wholesale or business enquiries
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Shipping and delivery
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Returns, refunds or damaged items
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General product enquiries
Please contact us by email at:
When contacting us about an existing order, please include your name and order number so we can assist you as efficiently as possible.
Response Times
We aim to respond to all enquiries as soon as possible. Our response time may vary depending on our current order volume and production workload.
Generally, please allow 2–3 business days for a response.
During busy periods, promotions, market events, public holidays or times of high order volume, responses may take a little longer.
As Chickadee 3D Design is a small independently operated business, we appreciate your patience and understanding while we work through orders and enquiries.
Custom Order Enquiries
We welcome enquiries for custom and personalised 3D printed products.
When contacting us about a custom order, please provide as much information as possible, including:
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The product you are looking for
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Preferred size
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Wording or personalisation required
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Logo, image or design files, if applicable
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Quantity required
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Date required
Providing this information helps us determine whether we can create your requested item and provide an accurate quote.
Please note that custom orders may require additional design and production time depending on the complexity of the request and our current order volume.
Social Media
You are also welcome to follow and contact Chickadee 3D Design through our social media channels.
Please note that email is our preferred contact method for order-related issues, returns, refunds and custom order approvals, as this allows us to keep an accurate record of your enquiry.
For urgent matters relating to an existing order, please include your order number when contacting us.
Postal & Return Address
Please contact us before returning any products.
Do not send products back without contacting us first, as return instructions will be provided once your request has been reviewed.
For further information regarding returns, faulty products and refunds, please refer to our Refund & Returns Policy.
Business Hours
Our business hours are:
8:00 AM – 5:00 PM
Enquiries received outside of our business hours will be attended to during our next available business hours.
Our online store remains available 24 hours a day, 7 days a week, so orders can be placed online at any time.
Please note that we are closed on New Zealand public holidays unless otherwise stated.
Contact Us
If you have any questions about our products, an existing order or a custom request, we would love to hear from you.
Chickadee 3D Design
Canterbury, New Zealand
Email: info@chickadee3ddesign.co.nz
Website: www.chickadee3ddesign.co.nz