Refund policy

All sales are final:
- At Chickadee 3D Design, every cookie cutter is printed to order. Certain types of items cannot be returned. Custom products (such as special orders or personalized items) cannot be returned, and we do not accept change of mind returns. This is because we do not keep an inventory of cookie cutters on hand, and your order is custom printed just for you! Please get in touch if you have questions or concerns about your specific item. We only accept returns for products that are faulty or damaged.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chickadee3ddesign.co.nz.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be aware that damage due to overheating of the product will not be eligible for a refund. This is including but not limited to; item being placed into dishwasher, oven, microwave, or subject to heat above 50'C that results in product being deformed or melted.

**CUTTERS ARE HAND WASH ONLY** CUTTERS ARE NOT DISHWASHER SAFE AND CAN WARP IF EXPOSED TO HEAT/HOT WATER.

Cutter Care Instructions: Cutters and stamps are to be washed in warm, soapy water ONLY. They are not dishwasher-safe. They can also be damaged if left soaking in water for a long period of time. Please see care instructions - Cookie Cutters that are damaged due to misuse or exposed to heat will not be refunded or exchanged.

**Unfortunately, we cannot accept returns on sale items or gift cards.**

Refunds (if applicable)
Please inspect your order when it is received and contact us immediately if the item is damaged during shipping or if you received the wrong item so that we can evaluate the issue and make it right.